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Company records / intercom.com

Intercom

Intercom (intercom.com): 5 changes recorded in its website history since January 2008. Homepage last checked 6 November 2026.

Recorded changes

Newest observations first. Each interval bounds when the website changed; it is not an exact event date.

  1. MessagingBetween and
    BeforeGreat customer relationships start here
    AfterA complete system for AI and human customer service

    Classifier interpretation of website text.

    earlier archived pagecurrent websiteHistorical capture not publicly availableLink to observation
  2. New logosBetween and

    Added logos to its homepage: Sotheby's, Atlassian, Shopify and Y Combinator.

    Observed on the company’s website; business claims are not independently verified.

    earlier archived pagelater archived pageLink to observation
  3. PricingBetween and

    Added a pricing page.

    Observed on the company’s website; business claims are not independently verified.

    earlier archived pagelater archived pageLink to observation
  4. HiringBetween and

    Added a careers page.

    Observed on the company’s website; business claims are not independently verified.

    earlier archived pagelater archived pageLink to observation
  5. New logosBetween and

    Added logos to its homepage: Full T1 only $309, The NoSpamZone and New Edge.

    Observed on the company’s website; business claims are not independently verified.

    earlier archived pagelater archived pageLink to observation

First recorded website

Observed 18 January 2008

Our earliest capture with readable facts. This is our first observation, not when the company introduced these things. These website claims are not independently verified.

Homepage

Listed prices
$99 / mo · $129 / mo

archived pageLink to first observation

All facts above belong to this capture. Unlisted fields mean we have no readable observation, not that they were absent.

How it describes itself

Similar headlines are grouped together. The quote shown is from the last capture in each group, not necessarily the exact wording throughout that period.

  1. Seen November 2026 · 1 capture · latest observed messagingA complete system for AI and human customer service

    Intercom is the only helpdesk with a natively integrated AI Agent, Fin, meaning every customer conversation improves the next one, enabling perfect experiences that were never possible before.

    This wording observed 6 November 2026.

    current websiteHistorical capture not publicly available
  2. Seen July 2020 · 1 captureGreat customer relationships start here

    Build better customer relationships through conversational, messenger-based experiences with Intercom.

    This wording observed 1 July 2020.

    archived page
  3. Seen January 2019 · 1 captureCustomer Messaging Platform | Intercom

    We make customer messaging apps for sales, marketing, and support, connected on one platform. Our mission is to make business personal again.

    This wording observed 1 January 2019.

    archived page
  4. Seen July 2017 · 1 captureCommunicating with customers shouldn’t be this hard

    We make customer messaging apps for sales, marketing, and support, connected on one platform. Our mission is to make business personal again.

    This wording observed 1 July 2017.

    archived page
  5. Seen August 2009 · 1 captureIntercom Online

    Joomla! - the dynamic portal engine and content management system

    This wording observed 10 August 2009.

    archived page
Summary of the record · AI-written

Written by an AI model on 7 November 2026 from the dated observations above; this is not the date the changes happened; each point links to the changes it rests on.

Intercom emphasizes AI and human customer service on homepage

Intercom’s homepage messaging now focuses on a complete system for AI and human customer service, alongside earlier additions of a pricing page, careers page, and changing homepage logos over time.

  • Between July 2020 and November 2026, Intercom changed its homepage headline from “Great customer relationships start here” to “A complete system for AI and human customer service”; a classifier read this as a repositioning. [5]
  • Reading: The classifier’s reading of the new headline as repositioning suggests Intercom may be putting more emphasis on combining AI with human support in its customer service offering. [5]
  • Between July 2016 and July 2017, Intercom added a pricing page and a careers page to its website. [2][3]
  • Intercom’s homepage logos changed, with Full T1 only $309, The NoSpamZone and New Edge shown between January 2008 and August 2009, and Sotheby’s, Atlassian, Shopify and Y Combinator shown between January 2019 and July 2020. [1][4]

Cite this record

StartupHistory, “Intercom” company record, https://startuphistory.org/c/intercom.com

Machine-readable: /c/intercom.com.json. How changes are found: method.