Company records / capacity.com

Capacity

Capacity (capacity.com): 9 changes recorded in its website history since November 2011. Homepage last checked 5 November 2026.

Recorded changes

Newest observations first. Each interval bounds when the website changed; it is not an exact event date.

PricingBetween 24 April 2026 and 12 July 2026
Added a pricing page.
Observed on the company’s website; business claims are not independently verified.
earlier archived page later archived page Link to observation
HeadlineBetween 24 April 2026 and 12 July 2026
BeforeAI Support Automation
AfterAI Agents for Customer Support
Observed on the company’s website; business claims are not independently verified.
earlier archived page later archived page Link to observation
TractionBetween 13 January 2025 and 3 August 2025
Now claims “20,000+ organizations” on its homepage (was “2,000+ ORGANIZATIONS”).
Observed on the company’s website; business claims are not independently verified.
earlier archived page later archived page Link to observation
HeadlineBetween 13 January 2025 and 3 August 2025
BeforeAutomate support with Self Service.
AfterAI Support Automation
Observed on the company’s website; business claims are not independently verified.
earlier archived page later archived page Link to observation
ComplianceBetween 9 January 2021 and 4 July 2022
Now states HIPAA compliance on its homepage.
Observed on the company’s website; business claims are not independently verified.
earlier archived page later archived page Link to observation
FundingBetween 9 January 2021 and 4 July 2022
Announced on its homepage: “Capacity, the AI-powered support automation platform, announces an additional $27 million in Series C financing, closing out the round at…”.
Observed on the company’s website; business claims are not independently verified.
earlier archived page later archived page Link to observation
MessagingBetween 4 January 2020 and 9 January 2021
BeforeBecause knowledge is more than power.
AfterA new kind of helpdesk.
Classifier interpretation of website text.
earlier archived page later archived page Link to observation
ComplianceBetween 25 September 2014 and 4 January 2020
Now states SOC 2 compliance on its homepage.
Observed on the company’s website; business claims are not independently verified.
earlier archived page later archived page Link to observation
HiringBetween 29 May 2013 and 25 September 2014
Added a careers page.
Observed on the company’s website; business claims are not independently verified.
earlier archived page later archived page Link to observation

First recorded website

Observed 23 November 2011

Our earliest capture with readable facts. This is our first observation, not when the company introduced these things. These website claims are not independently verified.

How it described itself

www.capacity.com

archived page Link to first observation

All facts above belong to this capture. Unlisted fields mean we have no readable observation, not that they were absent.

How it describes itself

Similar headlines are grouped together. The quote shown is from the last capture in each group, not necessarily the exact wording throughout that period.

January 2024 – November 2026 · 7 captures · latest observed messagingAI Agents for Customer Support
Capacity is a unified CX automation platform that uses agentic AI to power AI agents, real-time agent assist and post-call automation.
This wording observed 5 November 2026.
current websiteHistorical capture not publicly available
Inspect 7 captures in this group
- 17 January 2024 · Automate support with Self Service. archived page
- 13 January 2025 · Automate support with Self Service. archived page
- 3 August 2025 · AI Support Automation archived page
- 24 April 2026 · AI Support Automation archived page
- 12 July 2026 · AI Agents for Customer Support archived page
- 14 October 2026 · AI Agents for Customer Support archived page
- 5 November 2026 · AI Agents for Customer Support current websiteHistorical capture not publicly available
Seen July 2022 · 1 captureMaximize Capacity.
Capacity is an AI-powered support automation platform that connects your entire tech stack to answer questions, automate repetitive support tasks, and build solutions to any business challenge.
This wording observed 4 July 2022.
archived page
Seen January 2021 · 1 captureA new kind of helpdesk.
Capacity is a new kind of AI-powered helpdesk that automates support in real-time for your customers and employees.
This wording observed 9 January 2021.
archived page
Seen January 2020 · 1 captureBecause knowledge is more than power.
Capacity is the secure, AI-native knowledge sharing platform. Artificial intelligence to help you save time and work smarter.
This wording observed 4 January 2020.
archived page
Seen September 2014 · 1 captureGlobal Capacity
Global Capacity is the marketplace of networks, delivering network connectivity solutions via its industry-leading platform, One Marketplace.
This wording observed 25 September 2014.
archived page
Seen May 2013 · 1 captureExtend your Network Reach
This wording observed 29 May 2013.
archived page
Seen November 2011 · 1 capturewww.capacity.com
This wording observed 23 November 2011.
archived page

Cite this record

StartupHistory, “Capacity” company record, https://startuphistory.org/c/capacity.com

Machine-readable: /c/capacity.com.json. How changes are found: method.