{
  "company": {
    "name": "Capacity",
    "website": "https://capacity.com/",
    "record": "https://startuphistory.org/c/capacity.com"
  },
  "status": null,
  "history_since": "2011-11-23T12:58:54.000Z",
  "baseline": {
    "snapshot_id": "21e6dd1cf1946afd1d8c7903da349253f857c3935c64ffa8767c24d6c8f3df90",
    "observed_at": "2011-11-23T12:58:54.000Z",
    "headline": "www.capacity.com",
    "description": null,
    "evidence": "https://web.archive.org/web/20111123125854/http://www.capacity.com:80/",
    "evidence_kind": "internet_archive",
    "facts": null,
    "basis": "first_observation",
    "is_change": false
  },
  "live_captures": 1,
  "last_checked": "2026-11-05T12:19:31.681Z",
  "live_status": null,
  "messaging": [
    {
      "quote_observed_at": "2011-11-23T12:58:54.000Z",
      "variants": [
        {
          "headline": "www.capacity.com",
          "subhead": null,
          "observed_at": "2011-11-23T12:58:54.000Z",
          "evidence": "https://web.archive.org/web/20111123125854/http://www.capacity.com:80/",
          "evidence_kind": "internet_archive"
        }
      ],
      "headline": "www.capacity.com",
      "subhead": null,
      "from": "2011-11-23T12:58:54.000Z",
      "to": "2011-11-23T12:58:54.000Z",
      "captures": 1,
      "evidence": "https://web.archive.org/web/20111123125854/http://www.capacity.com:80/",
      "evidence_kind": "internet_archive",
      "seen": {
        "on": "2011-11-23T12:58:54.000Z"
      },
      "current": false
    },
    {
      "quote_observed_at": "2013-05-29T23:24:21.000Z",
      "variants": [
        {
          "headline": "Extend your Network Reach",
          "subhead": null,
          "observed_at": "2013-05-29T23:24:21.000Z",
          "evidence": "https://web.archive.org/web/20130529232421/http://www.capacity.com:80/",
          "evidence_kind": "internet_archive"
        }
      ],
      "headline": "Extend your Network Reach",
      "subhead": null,
      "from": "2013-05-29T23:24:21.000Z",
      "to": "2013-05-29T23:24:21.000Z",
      "captures": 1,
      "evidence": "https://web.archive.org/web/20130529232421/http://www.capacity.com:80/",
      "evidence_kind": "internet_archive",
      "seen": {
        "on": "2013-05-29T23:24:21.000Z"
      },
      "current": false
    },
    {
      "quote_observed_at": "2014-09-25T11:20:43.000Z",
      "variants": [
        {
          "headline": "Global Capacity",
          "subhead": "Global Capacity is the marketplace of networks, delivering network connectivity solutions via its industry-leading platform, One Marketplace.",
          "observed_at": "2014-09-25T11:20:43.000Z",
          "evidence": "https://web.archive.org/web/20140925112043/http://www.capacity.com:80/",
          "evidence_kind": "internet_archive"
        }
      ],
      "headline": "Global Capacity",
      "subhead": "Global Capacity is the marketplace of networks, delivering network connectivity solutions via its industry-leading platform, One Marketplace.",
      "from": "2014-09-25T11:20:43.000Z",
      "to": "2014-09-25T11:20:43.000Z",
      "captures": 1,
      "evidence": "https://web.archive.org/web/20140925112043/http://www.capacity.com:80/",
      "evidence_kind": "internet_archive",
      "seen": {
        "on": "2014-09-25T11:20:43.000Z"
      },
      "current": false
    },
    {
      "quote_observed_at": "2020-01-04T14:15:52.000Z",
      "variants": [
        {
          "headline": "Because knowledge is more than power.",
          "subhead": "Capacity is the secure, AI-native knowledge sharing platform. Artificial intelligence to help you save time and work smarter.",
          "observed_at": "2020-01-04T14:15:52.000Z",
          "evidence": "https://web.archive.org/web/20200104141552/https://capacity.com/",
          "evidence_kind": "internet_archive"
        }
      ],
      "headline": "Because knowledge is more than power.",
      "subhead": "Capacity is the secure, AI-native knowledge sharing platform. Artificial intelligence to help you save time and work smarter.",
      "from": "2020-01-04T14:15:52.000Z",
      "to": "2020-01-04T14:15:52.000Z",
      "captures": 1,
      "evidence": "https://web.archive.org/web/20200104141552/https://capacity.com/",
      "evidence_kind": "internet_archive",
      "seen": {
        "on": "2020-01-04T14:15:52.000Z"
      },
      "current": false
    },
    {
      "quote_observed_at": "2021-01-09T02:23:57.000Z",
      "variants": [
        {
          "headline": "A new kind of helpdesk.",
          "subhead": "Capacity is a new kind of AI-powered helpdesk that automates support in real-time for your customers and employees.",
          "observed_at": "2021-01-09T02:23:57.000Z",
          "evidence": "https://web.archive.org/web/20210109022357/https://capacity.com/",
          "evidence_kind": "internet_archive"
        }
      ],
      "headline": "A new kind of helpdesk.",
      "subhead": "Capacity is a new kind of AI-powered helpdesk that automates support in real-time for your customers and employees.",
      "from": "2021-01-09T02:23:57.000Z",
      "to": "2021-01-09T02:23:57.000Z",
      "captures": 1,
      "evidence": "https://web.archive.org/web/20210109022357/https://capacity.com/",
      "evidence_kind": "internet_archive",
      "seen": {
        "on": "2021-01-09T02:23:57.000Z"
      },
      "current": false
    },
    {
      "quote_observed_at": "2022-07-04T10:48:50.000Z",
      "variants": [
        {
          "headline": "Maximize Capacity.",
          "subhead": "Capacity is an AI-powered support automation platform that connects your entire tech stack to answer questions, automate repetitive support tasks, and build solutions to any business challenge.",
          "observed_at": "2022-07-04T10:48:50.000Z",
          "evidence": "https://web.archive.org/web/20220704104850/https://capacity.com/",
          "evidence_kind": "internet_archive"
        }
      ],
      "headline": "Maximize Capacity.",
      "subhead": "Capacity is an AI-powered support automation platform that connects your entire tech stack to answer questions, automate repetitive support tasks, and build solutions to any business challenge.",
      "from": "2022-07-04T10:48:50.000Z",
      "to": "2022-07-04T10:48:50.000Z",
      "captures": 1,
      "evidence": "https://web.archive.org/web/20220704104850/https://capacity.com/",
      "evidence_kind": "internet_archive",
      "seen": {
        "on": "2022-07-04T10:48:50.000Z"
      },
      "current": false
    },
    {
      "quote_observed_at": "2026-11-05T12:19:31.681Z",
      "variants": [
        {
          "headline": "Automate support with Self Service.",
          "subhead": "Capacity is an AI-powered support automation platform that connects your entire tech stack to answer questions, automate repetitive support tasks, and build solutions to any business challenge.",
          "observed_at": "2024-01-17T11:22:04.000Z",
          "evidence": "https://web.archive.org/web/20240117112204/https://capacity.com/",
          "evidence_kind": "internet_archive"
        },
        {
          "headline": "Automate support with Self Service.",
          "subhead": "Capacity is an AI-powered support automation platform that connects your entire tech stack to answer questions, automate repetitive support tasks, and build solutions to any business challenge.",
          "observed_at": "2025-01-13T16:53:06.000Z",
          "evidence": "https://web.archive.org/web/20250113165306/https://capacity.com/",
          "evidence_kind": "internet_archive"
        },
        {
          "headline": "AI Support Automation",
          "subhead": "Capacity is an AI-powered support automation platform that connects your entire tech stack to answer questions, automate repetitive support tasks, and build solutions to any business challenge.",
          "observed_at": "2025-08-03T19:06:11.000Z",
          "evidence": "https://web.archive.org/web/20250803190611/https://capacity.com/",
          "evidence_kind": "internet_archive"
        },
        {
          "headline": "AI Support Automation",
          "subhead": "Capacity is an AI-powered support automation platform that connects your entire tech stack to answer questions, automate repetitive support tasks, and build solutions to any business challenge.",
          "observed_at": "2026-04-24T23:02:03.000Z",
          "evidence": "https://web.archive.org/web/20260424230203/https://capacity.com/",
          "evidence_kind": "internet_archive"
        },
        {
          "headline": "AI Agents for Customer Support",
          "subhead": "Capacity is a unified CX automation platform that uses agentic AI to power AI agents, real-time agent assist and post-call automation.",
          "observed_at": "2026-07-12T20:27:18.000Z",
          "evidence": "https://web.archive.org/web/20260712202718/https://capacity.com/",
          "evidence_kind": "internet_archive"
        },
        {
          "headline": "AI Agents for Customer Support",
          "subhead": "Capacity is a unified CX automation platform that uses agentic AI to power AI agents, real-time agent assist and post-call automation.",
          "observed_at": "2026-10-14T21:57:23.000Z",
          "evidence": "https://web.archive.org/web/20261014215723/https://capacity.com/",
          "evidence_kind": "internet_archive"
        },
        {
          "headline": "AI Agents for Customer Support",
          "subhead": "Capacity is a unified CX automation platform that uses agentic AI to power AI agents, real-time agent assist and post-call automation.",
          "observed_at": "2026-11-05T12:19:31.681Z",
          "evidence": "https://capacity.com/",
          "evidence_kind": "live_capture"
        }
      ],
      "headline": "AI Agents for Customer Support",
      "subhead": "Capacity is a unified CX automation platform that uses agentic AI to power AI agents, real-time agent assist and post-call automation.",
      "from": "2024-01-17T11:22:04.000Z",
      "to": "2026-11-05T12:19:31.681Z",
      "captures": 7,
      "evidence": "https://capacity.com/",
      "evidence_kind": "live_capture",
      "seen": {
        "between": {
          "from": "2024-01-17T11:22:04.000Z",
          "to": "2026-11-05T12:19:31.681Z"
        }
      },
      "current": true
    }
  ],
  "changes": [
    {
      "n": 1,
      "id": "page-c1c882ccc554c33d632ec9f94c71659d31412d93bbf9ac022674ac5f3f81d4dc:73d3f201dc79c1387cadf7c2637b15639247335e3550a813845aae3abf2a4e28:hiring:20dd4c09cc4ab0aa",
      "before_evidence": "https://web.archive.org/web/20130529232421/http://www.capacity.com:80/",
      "before_evidence_kind": "internet_archive",
      "kind": "hiring",
      "label": "Hiring",
      "summary": "Added a careers page.",
      "between": {
        "from": "2013-05-29T23:24:21.000Z",
        "to": "2014-09-25T11:20:43.000Z"
      },
      "evidence": "https://web.archive.org/web/20140925112043/http://www.capacity.com:80/",
      "evidence_kind": "internet_archive",
      "basis": "page_facts",
      "topic": "https://startuphistory.org/t/added-careers-page"
    },
    {
      "n": 2,
      "id": "page-73d3f201dc79c1387cadf7c2637b15639247335e3550a813845aae3abf2a4e28:2c4423869e20abdd3a7378487e60acb1616b8d48f7db7b187573f258241e56e5:compliance:28c8f13d81f29562",
      "before_evidence": "https://web.archive.org/web/20140925112043/http://www.capacity.com:80/",
      "before_evidence_kind": "internet_archive",
      "kind": "compliance",
      "label": "Compliance",
      "summary": "Now states SOC 2 compliance on its homepage.",
      "between": {
        "from": "2014-09-25T11:20:43.000Z",
        "to": "2020-01-04T14:15:52.000Z"
      },
      "evidence": "https://web.archive.org/web/20200104141552/https://capacity.com/",
      "evidence_kind": "internet_archive",
      "basis": "page_facts",
      "topic": "https://startuphistory.org/t/added-soc-2"
    },
    {
      "n": 3,
      "id": "classifier-2c4423869e20abdd3a7378487e60acb1616b8d48f7db7b187573f258241e56e5:8f11c6bc692fea1a434ac9a6e5de00ad4c84e2829cb1718db4f17f81da532c0e:repositioning",
      "before_evidence": "https://web.archive.org/web/20200104141552/https://capacity.com/",
      "before_evidence_kind": "internet_archive",
      "kind": "repositioning",
      "label": "Messaging",
      "summary": "Changed its homepage headline from “Because knowledge is more than power.” to “A new kind of helpdesk.”.",
      "between": {
        "from": "2020-01-04T14:15:52.000Z",
        "to": "2021-01-09T02:23:57.000Z"
      },
      "evidence": "https://web.archive.org/web/20210109022357/https://capacity.com/",
      "evidence_kind": "internet_archive",
      "basis": "classifier",
      "topic": "https://startuphistory.org/t/repositioned"
    },
    {
      "n": 4,
      "id": "page-8f11c6bc692fea1a434ac9a6e5de00ad4c84e2829cb1718db4f17f81da532c0e:a731f89df5a11aaae2eca7c7a7756c444248afbee3693c17edb99d566a81157c:funding:e00cb29fb5438230",
      "before_evidence": "https://web.archive.org/web/20210109022357/https://capacity.com/",
      "before_evidence_kind": "internet_archive",
      "kind": "funding",
      "label": "Funding",
      "summary": "Announced on its homepage: “Capacity, the AI-powered support automation platform, announces an additional $27 million in Series C financing, closing out the round at…”.",
      "between": {
        "from": "2021-01-09T02:23:57.000Z",
        "to": "2022-07-04T10:48:50.000Z"
      },
      "evidence": "https://web.archive.org/web/20220704104850/https://capacity.com/",
      "evidence_kind": "internet_archive",
      "basis": "page_facts",
      "topic": "https://startuphistory.org/t/announced-funding"
    },
    {
      "n": 5,
      "id": "page-8f11c6bc692fea1a434ac9a6e5de00ad4c84e2829cb1718db4f17f81da532c0e:a731f89df5a11aaae2eca7c7a7756c444248afbee3693c17edb99d566a81157c:compliance:55948c98099e52d0",
      "before_evidence": "https://web.archive.org/web/20210109022357/https://capacity.com/",
      "before_evidence_kind": "internet_archive",
      "kind": "compliance",
      "label": "Compliance",
      "summary": "Now states HIPAA compliance on its homepage.",
      "between": {
        "from": "2021-01-09T02:23:57.000Z",
        "to": "2022-07-04T10:48:50.000Z"
      },
      "evidence": "https://web.archive.org/web/20220704104850/https://capacity.com/",
      "evidence_kind": "internet_archive",
      "basis": "page_facts",
      "topic": "https://startuphistory.org/t/added-hipaa"
    },
    {
      "n": 6,
      "id": "page-e3ad3afe5c97193cc5462be62635783dc3bd6a8534256049ca5298cf16836df4:3562f9ab327e45ea7fee3bbaf72da10a361f6542b3569245cb00f561208bb016:headline:10b263814c0a2ebb",
      "before_evidence": "https://web.archive.org/web/20250113165306/https://capacity.com/",
      "before_evidence_kind": "internet_archive",
      "kind": "headline",
      "label": "Headline",
      "summary": "Changed its homepage headline from “Automate support with Self Service.” to “AI Support Automation”.",
      "between": {
        "from": "2025-01-13T16:53:06.000Z",
        "to": "2025-08-03T19:06:11.000Z"
      },
      "evidence": "https://web.archive.org/web/20250803190611/https://capacity.com/",
      "evidence_kind": "internet_archive",
      "basis": "page_facts",
      "topic": null
    },
    {
      "n": 7,
      "id": "page-e3ad3afe5c97193cc5462be62635783dc3bd6a8534256049ca5298cf16836df4:3562f9ab327e45ea7fee3bbaf72da10a361f6542b3569245cb00f561208bb016:traction:d216a09b8d3a0de7",
      "before_evidence": "https://web.archive.org/web/20250113165306/https://capacity.com/",
      "before_evidence_kind": "internet_archive",
      "kind": "traction",
      "label": "Traction",
      "summary": "Now claims “20,000+ organizations” on its homepage (was “2,000+ ORGANIZATIONS”).",
      "between": {
        "from": "2025-01-13T16:53:06.000Z",
        "to": "2025-08-03T19:06:11.000Z"
      },
      "evidence": "https://web.archive.org/web/20250803190611/https://capacity.com/",
      "evidence_kind": "internet_archive",
      "basis": "page_facts",
      "topic": "https://startuphistory.org/t/grew-traction-claims"
    },
    {
      "n": 8,
      "id": "page-36828d7b63bc7cefcda83cf368d2427b99be26678c229c7e6d8e91731eb4f880:582ec5c8d3a56300577e2715819870c5bce3a0f879523de042f8077a3fc3e669:headline:5efd5b617194220a",
      "before_evidence": "https://web.archive.org/web/20260424230203/https://capacity.com/",
      "before_evidence_kind": "internet_archive",
      "kind": "headline",
      "label": "Headline",
      "summary": "Changed its homepage headline from “AI Support Automation” to “AI Agents for Customer Support”.",
      "between": {
        "from": "2026-04-24T23:02:03.000Z",
        "to": "2026-07-12T20:27:18.000Z"
      },
      "evidence": "https://web.archive.org/web/20260712202718/https://capacity.com/",
      "evidence_kind": "internet_archive",
      "basis": "page_facts",
      "topic": null
    },
    {
      "n": 9,
      "id": "page-36828d7b63bc7cefcda83cf368d2427b99be26678c229c7e6d8e91731eb4f880:582ec5c8d3a56300577e2715819870c5bce3a0f879523de042f8077a3fc3e669:pricing:ef162f2c55d8c41b",
      "before_evidence": "https://web.archive.org/web/20260424230203/https://capacity.com/",
      "before_evidence_kind": "internet_archive",
      "kind": "pricing",
      "label": "Pricing",
      "summary": "Added a pricing page.",
      "between": {
        "from": "2026-04-24T23:02:03.000Z",
        "to": "2026-07-12T20:27:18.000Z"
      },
      "evidence": "https://web.archive.org/web/20260712202718/https://capacity.com/",
      "evidence_kind": "internet_archive",
      "basis": "page_facts",
      "topic": "https://startuphistory.org/t/added-pricing-page"
    }
  ],
  "update": null,
  "method": {
    "version": "messaging-v1",
    "description": "https://startuphistory.org/method"
  },
  "license": "CC-BY-4.0",
  "cite": "StartupHistory, “Capacity” company record, https://startuphistory.org/c/capacity.com"
}