{
  "company": {
    "name": "Pylon",
    "website": "https://usepylon.com/",
    "record": "https://startuphistory.org/c/usepylon.com"
  },
  "status": null,
  "history_since": "2026-11-06T21:31:27.185Z",
  "baseline": {
    "snapshot_id": "7bdc09aa7d93248b5114c2bd8c3a1a667eb10f1a67581b8aba26aa47b9970322",
    "observed_at": "2026-11-06T21:31:27.185Z",
    "headline": "The new way to run customer support.",
    "description": "Pylon lets humans and AI agents collaborate on customer work, investigating, resolving, and acting on every signal. Trusted by 1,800+ B2B companies.",
    "evidence": "https://www.usepylon.com/",
    "evidence_kind": "live_capture",
    "facts": {
      "version": 1,
      "pages": [
        {
          "page": "home",
          "customers": [
            "Linear",
            "Together AI",
            "Cognition",
            "Ashby",
            "Airtable",
            "Writer",
            "fal",
            "incident.io",
            "Retool",
            "AssemblyAI",
            "Ada",
            "Amplitude",
            "Applied Intuition",
            "Wispr Flow",
            "Baseten",
            "LangChain",
            "Braintrust",
            "Hightouch",
            "CodeRabbit"
          ],
          "investors": [],
          "prices": [],
          "compliance": [],
          "funding": []
        },
        {
          "page": "customers",
          "customers": [
            "Linear",
            "Together AI",
            "Cognition",
            "Ashby",
            "Airtable",
            "Writer",
            "fal",
            "incident.io",
            "Retool",
            "AssemblyAI",
            "Ada",
            "Amplitude",
            "Applied Intuition",
            "Wispr Flow",
            "Baseten",
            "LangChain",
            "Braintrust",
            "Hightouch",
            "CodeRabbit"
          ],
          "investors": [],
          "prices": [],
          "compliance": [],
          "funding": []
        },
        {
          "page": "pricing",
          "customers": [
            "Linear",
            "Together AI",
            "Cognition",
            "Ashby",
            "Airtable",
            "Writer",
            "fal",
            "incident.io",
            "Retool",
            "AssemblyAI",
            "Ada",
            "Amplitude",
            "Applied Intuition",
            "Wispr Flow",
            "Baseten",
            "LangChain",
            "Braintrust",
            "Hightouch",
            "CodeRabbit"
          ],
          "investors": [],
          "prices": [
            "$89 / seat",
            "$139 / seat",
            "$35 / seat",
            "$125 / mo"
          ],
          "compliance": [
            "GDPR",
            "HIPAA",
            "ISO 27001",
            "SOC 2"
          ],
          "funding": []
        }
      ]
    },
    "basis": "first_observation",
    "is_change": false
  },
  "live_captures": 1,
  "last_checked": "2026-11-06T21:31:27.185Z",
  "live_status": null,
  "messaging": [
    {
      "quote_observed_at": "2026-11-06T21:31:27.185Z",
      "variants": [
        {
          "headline": "The new way to run customer support.",
          "subhead": "Pylon lets humans and AI agents collaborate on customer work, investigating, resolving, and acting on every signal. Trusted by 1,800+ B2B companies.",
          "observed_at": "2026-11-06T21:31:27.185Z",
          "evidence": "https://www.usepylon.com/",
          "evidence_kind": "live_capture"
        }
      ],
      "headline": "The new way to run customer support.",
      "subhead": "Pylon lets humans and AI agents collaborate on customer work, investigating, resolving, and acting on every signal. Trusted by 1,800+ B2B companies.",
      "from": "2026-11-06T21:31:27.185Z",
      "to": "2026-11-06T21:31:27.185Z",
      "captures": 1,
      "evidence": "https://www.usepylon.com/",
      "evidence_kind": "live_capture",
      "seen": {
        "on": "2026-11-06T21:31:27.185Z"
      },
      "current": true
    }
  ],
  "changes": [],
  "update": null,
  "method": {
    "version": "messaging-v1",
    "description": "https://startuphistory.org/method"
  },
  "license": "CC-BY-4.0",
  "cite": "StartupHistory, “Pylon” company record, https://startuphistory.org/c/usepylon.com"
}