{
  "company": {
    "name": "Duckie",
    "website": "https://duckie.ai/",
    "record": "https://startuphistory.org/c/duckie.ai"
  },
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  "baseline": {
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    "observed_at": "2024-02-04T20:05:06.000Z",
    "headline": "Resolve Engineering Issues Faster",
    "description": "Duckie helps on call engineers analyze, diagnose, and resolve technical incidents quickly and efficiently.",
    "evidence": "https://web.archive.org/web/20240204200506/https://www.duckie.ai/",
    "evidence_kind": "internet_archive",
    "facts": null,
    "basis": "first_observation",
    "is_change": false
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  "last_checked": "2026-11-05T13:39:09.623Z",
  "live_status": null,
  "messaging": [
    {
      "quote_observed_at": "2024-02-04T20:05:06.000Z",
      "variants": [
        {
          "headline": "Resolve Engineering Issues Faster",
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          "observed_at": "2024-02-04T20:05:06.000Z",
          "evidence": "https://web.archive.org/web/20240204200506/https://www.duckie.ai/",
          "evidence_kind": "internet_archive"
        }
      ],
      "headline": "Resolve Engineering Issues Faster",
      "subhead": "Duckie helps on call engineers analyze, diagnose, and resolve technical incidents quickly and efficiently.",
      "from": "2024-02-04T20:05:06.000Z",
      "to": "2024-02-04T20:05:06.000Z",
      "captures": 1,
      "evidence": "https://web.archive.org/web/20240204200506/https://www.duckie.ai/",
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      },
      "current": false
    },
    {
      "quote_observed_at": "2024-07-20T01:12:39.000Z",
      "variants": [
        {
          "headline": "AI Assistant That Gives Your Support Team a Super Power",
          "subhead": "AI Assistant that gives your support team super power.",
          "observed_at": "2024-07-20T01:12:39.000Z",
          "evidence": "https://web.archive.org/web/20240720011239/https://www.duckie.ai/",
          "evidence_kind": "internet_archive"
        }
      ],
      "headline": "AI Assistant That Gives Your Support Team a Super Power",
      "subhead": "AI Assistant that gives your support team super power.",
      "from": "2024-07-20T01:12:39.000Z",
      "to": "2024-07-20T01:12:39.000Z",
      "captures": 1,
      "evidence": "https://web.archive.org/web/20240720011239/https://www.duckie.ai/",
      "evidence_kind": "internet_archive",
      "seen": {
        "on": "2024-07-20T01:12:39.000Z"
      },
      "current": false
    },
    {
      "quote_observed_at": "2025-07-09T22:32:28.000Z",
      "variants": [
        {
          "headline": "Duckie - AI Customer Support for B2B SaaS Companies",
          "subhead": "AI Customer Support Solution for B2B SaaS Companies. Duckie's AI agent troubleshoots and resolves tickets, and Duckie's AI copilot equips the support team with all the knowledge and tools they need to",
          "observed_at": "2025-02-08T18:06:11.000Z",
          "evidence": "https://web.archive.org/web/20250208180611/https://www.duckie.ai/",
          "evidence_kind": "internet_archive"
        },
        {
          "headline": "Duckie - AI Customer Support for B2B SaaS Companies",
          "subhead": "AI Customer Support Solution for B2B SaaS Companies. Duckie's AI agent troubleshoots and resolves tickets, and Duckie's AI copilot equips the support team with all the knowledge and tools they need to",
          "observed_at": "2025-07-09T22:32:28.000Z",
          "evidence": "https://web.archive.org/web/20250709223228/https://www.duckie.ai/",
          "evidence_kind": "internet_archive"
        }
      ],
      "headline": "Duckie - AI Customer Support for B2B SaaS Companies",
      "subhead": "AI Customer Support Solution for B2B SaaS Companies. Duckie's AI agent troubleshoots and resolves tickets, and Duckie's AI copilot equips the support team with all the knowledge and tools they need to",
      "from": "2025-02-08T18:06:11.000Z",
      "to": "2025-07-09T22:32:28.000Z",
      "captures": 2,
      "evidence": "https://web.archive.org/web/20250709223228/https://www.duckie.ai/",
      "evidence_kind": "internet_archive",
      "seen": {
        "between": {
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          "to": "2025-07-09T22:32:28.000Z"
        }
      },
      "current": false
    },
    {
      "quote_observed_at": "2026-01-13T21:02:56.000Z",
      "variants": [
        {
          "headline": "Duckie - Build Your Own AI Support Agents",
          "subhead": "Turn your support runbooks into custom AI support agents with Duckie. Automate tickets, reduce costs, and scale customer service without code.",
          "observed_at": "2026-01-13T21:02:56.000Z",
          "evidence": "https://web.archive.org/web/20260113210256/https://www.duckie.ai/",
          "evidence_kind": "internet_archive"
        }
      ],
      "headline": "Duckie - Build Your Own AI Support Agents",
      "subhead": "Turn your support runbooks into custom AI support agents with Duckie. Automate tickets, reduce costs, and scale customer service without code.",
      "from": "2026-01-13T21:02:56.000Z",
      "to": "2026-01-13T21:02:56.000Z",
      "captures": 1,
      "evidence": "https://web.archive.org/web/20260113210256/https://www.duckie.ai/",
      "evidence_kind": "internet_archive",
      "seen": {
        "on": "2026-01-13T21:02:56.000Z"
      },
      "current": false
    },
    {
      "quote_observed_at": "2026-07-16T00:55:10.000Z",
      "variants": [
        {
          "headline": "AI-run support operations",
          "subhead": "AI support agents that resolve tickets end to end. Duckie handles your customer support autonomously, learning from your knowledge base to deliver instant, accurate responses 24/7.",
          "observed_at": "2026-07-16T00:55:10.000Z",
          "evidence": "https://web.archive.org/web/20260716005510/https://duckie.ai/",
          "evidence_kind": "internet_archive"
        }
      ],
      "headline": "AI-run support operations",
      "subhead": "AI support agents that resolve tickets end to end. Duckie handles your customer support autonomously, learning from your knowledge base to deliver instant, accurate responses 24/7.",
      "from": "2026-07-16T00:55:10.000Z",
      "to": "2026-07-16T00:55:10.000Z",
      "captures": 1,
      "evidence": "https://web.archive.org/web/20260716005510/https://duckie.ai/",
      "evidence_kind": "internet_archive",
      "seen": {
        "on": "2026-07-16T00:55:10.000Z"
      },
      "current": false
    },
    {
      "quote_observed_at": "2026-11-05T13:39:09.623Z",
      "variants": [
        {
          "headline": "The agentic platform for support teams",
          "subhead": "AI support agents that resolve tickets end to end. Duckie handles your customer support autonomously, learning from your knowledge base to deliver instant, accurate responses 24/7.",
          "observed_at": "2026-11-05T13:39:09.623Z",
          "evidence": "https://duckie.ai/",
          "evidence_kind": "live_capture"
        }
      ],
      "headline": "The agentic platform for support teams",
      "subhead": "AI support agents that resolve tickets end to end. Duckie handles your customer support autonomously, learning from your knowledge base to deliver instant, accurate responses 24/7.",
      "from": "2026-11-05T13:39:09.623Z",
      "to": "2026-11-05T13:39:09.623Z",
      "captures": 1,
      "evidence": "https://duckie.ai/",
      "evidence_kind": "live_capture",
      "seen": {
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      },
      "current": true
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  "changes": [
    {
      "n": 1,
      "id": "classifier-6b1e7864c41ea37b7d899f29315c79d850c158cbae46290de2e1151e79d1ba7d:cb888b41d541bd4331dc4a318f78cfadb71f16abc78e61f0977a82994b61f1a2:repositioning",
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      "before_evidence_kind": "internet_archive",
      "kind": "repositioning",
      "label": "Messaging",
      "summary": "Changed its homepage headline from “Resolve Engineering Issues Faster” to “AI Assistant That Gives Your Support Team a Super Power”. A classifier read this as a change in its core product and its target customer.",
      "between": {
        "from": "2024-02-04T20:05:06.000Z",
        "to": "2024-07-20T01:12:39.000Z"
      },
      "evidence": "https://web.archive.org/web/20240720011239/https://www.duckie.ai/",
      "evidence_kind": "internet_archive",
      "basis": "classifier",
      "topic": "https://startuphistory.org/t/repositioned"
    },
    {
      "n": 2,
      "id": "page-cb888b41d541bd4331dc4a318f78cfadb71f16abc78e61f0977a82994b61f1a2:541a5c7990e3fbb88b1d508f4c2143c98b274d09b08bc6d64969cb1fe51cb228:pricing:ef162f2c55d8c41b",
      "before_evidence": "https://web.archive.org/web/20240720011239/https://www.duckie.ai/",
      "before_evidence_kind": "internet_archive",
      "kind": "pricing",
      "label": "Pricing",
      "summary": "Added a pricing page.",
      "between": {
        "from": "2024-07-20T01:12:39.000Z",
        "to": "2025-02-08T18:06:11.000Z"
      },
      "evidence": "https://web.archive.org/web/20250208180611/https://www.duckie.ai/",
      "evidence_kind": "internet_archive",
      "basis": "page_facts",
      "topic": "https://startuphistory.org/t/added-pricing-page"
    },
    {
      "n": 3,
      "id": "page-cb888b41d541bd4331dc4a318f78cfadb71f16abc78e61f0977a82994b61f1a2:541a5c7990e3fbb88b1d508f4c2143c98b274d09b08bc6d64969cb1fe51cb228:investors:c2dfe613e5232b59",
      "before_evidence": "https://web.archive.org/web/20240720011239/https://www.duckie.ai/",
      "before_evidence_kind": "internet_archive",
      "kind": "investors",
      "label": "Investors",
      "summary": "Now shows investor logos: Combinator, highlight.io, Fondo, ShapTrade, Navattic, arc, HitPay and Vellum.",
      "between": {
        "from": "2024-07-20T01:12:39.000Z",
        "to": "2025-02-08T18:06:11.000Z"
      },
      "evidence": "https://web.archive.org/web/20250208180611/https://www.duckie.ai/",
      "evidence_kind": "internet_archive",
      "basis": "page_facts",
      "topic": "https://startuphistory.org/t/added-investor-logos"
    },
    {
      "n": 4,
      "id": "page-878bba964c12a664cceb7401de8915e20f0d42a7ecd7717f674dcbe2ac39e909:7ea98cc3c8291e83f64dc98736982e10aa562a89174b200b21ac72b9255d6233:headline:ab219294766032df",
      "before_evidence": "https://web.archive.org/web/20250709223228/https://www.duckie.ai/",
      "before_evidence_kind": "internet_archive",
      "kind": "headline",
      "label": "Headline",
      "summary": "Changed its homepage headline from “Duckie - AI Customer Support for B2B SaaS Companies” to “Duckie - Build Your Own AI Support Agents”.",
      "between": {
        "from": "2025-07-09T22:32:28.000Z",
        "to": "2026-01-13T21:02:56.000Z"
      },
      "evidence": "https://web.archive.org/web/20260113210256/https://www.duckie.ai/",
      "evidence_kind": "internet_archive",
      "basis": "page_facts",
      "topic": null
    },
    {
      "n": 5,
      "id": "page-7ea98cc3c8291e83f64dc98736982e10aa562a89174b200b21ac72b9255d6233:bb0363791a81603b02dff1b849a552ba1036ff7ce9a275d492c7f81e622e47fd:pricing:d70781f7ab6fe2b9",
      "before_evidence": "https://web.archive.org/web/20260113210256/https://www.duckie.ai/",
      "before_evidence_kind": "internet_archive",
      "kind": "pricing",
      "label": "Pricing",
      "summary": "Removed its pricing page link.",
      "between": {
        "from": "2026-01-13T21:02:56.000Z",
        "to": "2026-07-16T00:55:10.000Z"
      },
      "evidence": "https://web.archive.org/web/20260716005510/https://duckie.ai/",
      "evidence_kind": "internet_archive",
      "basis": "page_facts",
      "topic": null
    },
    {
      "n": 6,
      "id": "page-bb0363791a81603b02dff1b849a552ba1036ff7ce9a275d492c7f81e622e47fd:6802238db662eb27af24591c333e168d539f0e06850f191c65f90064523357e3:headline:200c70da6387d948",
      "before_evidence": "https://web.archive.org/web/20260716005510/https://duckie.ai/",
      "before_evidence_kind": "internet_archive",
      "kind": "headline",
      "label": "Headline",
      "summary": "Changed its homepage headline from “AI-run support operations” to “The agentic platform for support teams”.",
      "between": {
        "from": "2026-07-16T00:55:10.000Z",
        "to": "2026-11-05T13:39:09.623Z"
      },
      "evidence": "https://duckie.ai/",
      "evidence_kind": "live_capture",
      "basis": "page_facts",
      "topic": null
    },
    {
      "n": 7,
      "id": "page-bb0363791a81603b02dff1b849a552ba1036ff7ce9a275d492c7f81e622e47fd:6802238db662eb27af24591c333e168d539f0e06850f191c65f90064523357e3:logos:0d0673cf276c5271",
      "before_evidence": "https://web.archive.org/web/20260716005510/https://duckie.ai/",
      "before_evidence_kind": "internet_archive",
      "kind": "logos",
      "label": "New logos",
      "summary": "Added logo to its homepage: Prenda.",
      "between": {
        "from": "2026-07-16T00:55:10.000Z",
        "to": "2026-11-05T13:39:09.623Z"
      },
      "evidence": "https://duckie.ai/",
      "evidence_kind": "live_capture",
      "basis": "page_facts",
      "topic": null
    }
  ],
  "update": null,
  "method": {
    "version": "messaging-v1",
    "description": "https://startuphistory.org/method"
  },
  "license": "CC-BY-4.0",
  "cite": "StartupHistory, “Duckie” company record, https://startuphistory.org/c/duckie.ai"
}