{
  "company": {
    "name": "AptEdge",
    "website": "https://aptedge.io/",
    "record": "https://startuphistory.org/c/aptedge.io"
  },
  "status": null,
  "history_since": "2019-07-02T08:29:19.000Z",
  "baseline": {
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    "observed_at": "2019-07-02T08:29:19.000Z",
    "headline": null,
    "description": "AptEdge.io",
    "evidence": "https://web.archive.org/web/20190702082919/https://aptedge.io/",
    "evidence_kind": "internet_archive",
    "facts": null,
    "basis": "first_observation",
    "is_change": false
  },
  "live_captures": 0,
  "last_checked": null,
  "live_status": "blocked",
  "messaging": [
    {
      "quote_observed_at": "2020-08-09T16:47:06.000Z",
      "variants": [
        {
          "headline": "Maximize Support Efficiency",
          "subhead": null,
          "observed_at": "2020-08-09T16:47:06.000Z",
          "evidence": "https://web.archive.org/web/20200809164706/https://aptedge.io/",
          "evidence_kind": "internet_archive"
        }
      ],
      "headline": "Maximize Support Efficiency",
      "subhead": null,
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      "to": "2020-08-09T16:47:06.000Z",
      "captures": 1,
      "evidence": "https://web.archive.org/web/20200809164706/https://aptedge.io/",
      "evidence_kind": "internet_archive",
      "seen": {
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      },
      "current": false
    },
    {
      "quote_observed_at": "2022-01-24T16:03:30.000Z",
      "variants": [
        {
          "headline": "Take your support workflow from reactive to proactive",
          "subhead": "AptEdge brings intelligent collaboration and advanced machine learning into your Zendesk or Service Cloud workflow. A smarter way to manage support tickets.",
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          "evidence": "https://web.archive.org/web/20210805232927/https://aptedge.io/",
          "evidence_kind": "internet_archive"
        },
        {
          "headline": "Take your support workflow from reactive to proactive",
          "subhead": "AptEdge brings intelligent collaboration and advanced machine learning into your Zendesk or Service Cloud workflow. A smarter way to manage support tickets.",
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          "evidence": "https://web.archive.org/web/20220124160330/https://www.aptedge.io/",
          "evidence_kind": "internet_archive"
        }
      ],
      "headline": "Take your support workflow from reactive to proactive",
      "subhead": "AptEdge brings intelligent collaboration and advanced machine learning into your Zendesk or Service Cloud workflow. A smarter way to manage support tickets.",
      "from": "2021-08-05T23:29:27.000Z",
      "to": "2022-01-24T16:03:30.000Z",
      "captures": 2,
      "evidence": "https://web.archive.org/web/20220124160330/https://www.aptedge.io/",
      "evidence_kind": "internet_archive",
      "seen": {
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          "to": "2022-01-24T16:03:30.000Z"
        }
      },
      "current": false
    },
    {
      "quote_observed_at": "2023-01-27T10:24:05.000Z",
      "variants": [
        {
          "headline": "Make Knowledge Actionable for Customer Care",
          "subhead": "Simplified CX while reducing tickets and cost through AI-Driven Knowledge Orchestration. Turn disparate knowledge systems into actionable results.",
          "observed_at": "2023-01-27T10:24:05.000Z",
          "evidence": "https://web.archive.org/web/20230127102405/https://www.aptedge.io/",
          "evidence_kind": "internet_archive"
        }
      ],
      "headline": "Make Knowledge Actionable for Customer Care",
      "subhead": "Simplified CX while reducing tickets and cost through AI-Driven Knowledge Orchestration. Turn disparate knowledge systems into actionable results.",
      "from": "2023-01-27T10:24:05.000Z",
      "to": "2023-01-27T10:24:05.000Z",
      "captures": 1,
      "evidence": "https://web.archive.org/web/20230127102405/https://www.aptedge.io/",
      "evidence_kind": "internet_archive",
      "seen": {
        "on": "2023-01-27T10:24:05.000Z"
      },
      "current": false
    },
    {
      "quote_observed_at": "2023-08-31T14:15:07.000Z",
      "variants": [
        {
          "headline": "AnswerGPT™ Answer Engine For Customer Care",
          "subhead": "Revolutionize your customer support with AI technology. AptEdge offers an advanced answer engine for enhanced efficiency and seamless interactions.",
          "observed_at": "2023-08-31T14:15:07.000Z",
          "evidence": "https://web.archive.org/web/20230831141507/https://www.aptedge.io/",
          "evidence_kind": "internet_archive"
        }
      ],
      "headline": "AnswerGPT™ Answer Engine For Customer Care",
      "subhead": "Revolutionize your customer support with AI technology. AptEdge offers an advanced answer engine for enhanced efficiency and seamless interactions.",
      "from": "2023-08-31T14:15:07.000Z",
      "to": "2023-08-31T14:15:07.000Z",
      "captures": 1,
      "evidence": "https://web.archive.org/web/20230831141507/https://www.aptedge.io/",
      "evidence_kind": "internet_archive",
      "seen": {
        "on": "2023-08-31T14:15:07.000Z"
      },
      "current": false
    },
    {
      "quote_observed_at": "2024-07-07T11:59:56.000Z",
      "variants": [
        {
          "headline": "#1 Co-Pilot to Enable Your Support Agents",
          "subhead": "AptEdge's AI Customer Service transforms apps into answers for your agents. Automate your support process with AnswerGPT to Improve Productivity by 67%.",
          "observed_at": "2024-07-07T11:59:56.000Z",
          "evidence": "https://web.archive.org/web/20240707115956/https://www.aptedge.io/",
          "evidence_kind": "internet_archive"
        }
      ],
      "headline": "#1 Co-Pilot to Enable Your Support Agents",
      "subhead": "AptEdge's AI Customer Service transforms apps into answers for your agents. Automate your support process with AnswerGPT to Improve Productivity by 67%.",
      "from": "2024-07-07T11:59:56.000Z",
      "to": "2024-07-07T11:59:56.000Z",
      "captures": 1,
      "evidence": "https://web.archive.org/web/20240707115956/https://www.aptedge.io/",
      "evidence_kind": "internet_archive",
      "seen": {
        "on": "2024-07-07T11:59:56.000Z"
      },
      "current": false
    },
    {
      "quote_observed_at": "2026-07-13T05:48:25.000Z",
      "variants": [
        {
          "headline": "AptEdge AI-Powered Technical Support for B2B Software Companies",
          "subhead": "AptEdge provides lightning-fast resolutions for complex software support issues, reduction in resolution time by 40%.",
          "observed_at": "2026-01-17T15:46:35.000Z",
          "evidence": "https://web.archive.org/web/20260117154635/https://aptedge.io/",
          "evidence_kind": "internet_archive"
        },
        {
          "headline": "The Autonomous Support Engineer for complex B2B technical support",
          "subhead": "Resolve complex tickets, eliminate support leadership and engineering escalations, and turn every resolution into institutional knowledge.",
          "observed_at": "2026-07-13T05:48:25.000Z",
          "evidence": "https://web.archive.org/web/20260713054825/https://www.aptedge.io/",
          "evidence_kind": "internet_archive"
        }
      ],
      "headline": "The Autonomous Support Engineer for complex B2B technical support",
      "subhead": "Resolve complex tickets, eliminate support leadership and engineering escalations, and turn every resolution into institutional knowledge.",
      "from": "2026-01-17T15:46:35.000Z",
      "to": "2026-07-13T05:48:25.000Z",
      "captures": 2,
      "evidence": "https://web.archive.org/web/20260713054825/https://www.aptedge.io/",
      "evidence_kind": "internet_archive",
      "seen": {
        "between": {
          "from": "2026-01-17T15:46:35.000Z",
          "to": "2026-07-13T05:48:25.000Z"
        }
      },
      "current": true
    }
  ],
  "changes": [
    {
      "n": 1,
      "id": "page-c68d364777610ab6bd7c51dda3b8cf8a5bdbc9b7fe732cf294d08e89c2a5da39:eed4388872bd9d9ff6b585b9ad6090c07ce41b005a2cf6651fad4a5a0c0d3f9b:headline:f746c47121eef219",
      "before_evidence": "https://web.archive.org/web/20200809164706/https://aptedge.io/",
      "before_evidence_kind": "internet_archive",
      "kind": "headline",
      "label": "Headline",
      "summary": "Changed its homepage headline from “Maximize Support Efficiency” to “Take your support workflow from reactive to proactive”.",
      "between": {
        "from": "2020-08-09T16:47:06.000Z",
        "to": "2021-08-05T23:29:27.000Z"
      },
      "evidence": "https://web.archive.org/web/20210805232927/https://aptedge.io/",
      "evidence_kind": "internet_archive",
      "basis": "page_facts",
      "topic": null
    },
    {
      "n": 2,
      "id": "page-c68d364777610ab6bd7c51dda3b8cf8a5bdbc9b7fe732cf294d08e89c2a5da39:eed4388872bd9d9ff6b585b9ad6090c07ce41b005a2cf6651fad4a5a0c0d3f9b:gtm:74f755ba679ab708",
      "before_evidence": "https://web.archive.org/web/20200809164706/https://aptedge.io/",
      "before_evidence_kind": "internet_archive",
      "kind": "gtm",
      "label": "Go-to-market",
      "summary": "Added a free sign-up or free trial.",
      "between": {
        "from": "2020-08-09T16:47:06.000Z",
        "to": "2021-08-05T23:29:27.000Z"
      },
      "evidence": "https://web.archive.org/web/20210805232927/https://aptedge.io/",
      "evidence_kind": "internet_archive",
      "basis": "page_facts",
      "topic": "https://startuphistory.org/t/added-free-trial"
    },
    {
      "n": 3,
      "id": "page-c68d364777610ab6bd7c51dda3b8cf8a5bdbc9b7fe732cf294d08e89c2a5da39:eed4388872bd9d9ff6b585b9ad6090c07ce41b005a2cf6651fad4a5a0c0d3f9b:compliance:28c8f13d81f29562",
      "before_evidence": "https://web.archive.org/web/20200809164706/https://aptedge.io/",
      "before_evidence_kind": "internet_archive",
      "kind": "compliance",
      "label": "Compliance",
      "summary": "Now states SOC 2 compliance on its homepage.",
      "between": {
        "from": "2020-08-09T16:47:06.000Z",
        "to": "2021-08-05T23:29:27.000Z"
      },
      "evidence": "https://web.archive.org/web/20210805232927/https://aptedge.io/",
      "evidence_kind": "internet_archive",
      "basis": "page_facts",
      "topic": "https://startuphistory.org/t/added-soc-2"
    },
    {
      "n": 4,
      "id": "page-eed4388872bd9d9ff6b585b9ad6090c07ce41b005a2cf6651fad4a5a0c0d3f9b:788bfb9d4e4b5b5a91c84d3018602de7e712ecb092bac2060fa8ae660ac9d031:hiring:20dd4c09cc4ab0aa",
      "before_evidence": "https://web.archive.org/web/20210805232927/https://aptedge.io/",
      "before_evidence_kind": "internet_archive",
      "kind": "hiring",
      "label": "Hiring",
      "summary": "Added a careers page.",
      "between": {
        "from": "2021-08-05T23:29:27.000Z",
        "to": "2022-01-24T16:03:30.000Z"
      },
      "evidence": "https://web.archive.org/web/20220124160330/https://www.aptedge.io/",
      "evidence_kind": "internet_archive",
      "basis": "page_facts",
      "topic": "https://startuphistory.org/t/added-careers-page"
    },
    {
      "n": 5,
      "id": "classifier-788bfb9d4e4b5b5a91c84d3018602de7e712ecb092bac2060fa8ae660ac9d031:05cf35c630ee12ede1a0f628b9140c40e7b633ab1981d1503fe441bcae04849a:repositioning",
      "before_evidence": "https://web.archive.org/web/20220124160330/https://www.aptedge.io/",
      "before_evidence_kind": "internet_archive",
      "kind": "repositioning",
      "label": "Messaging",
      "summary": "Changed its homepage headline from “Take your support workflow from reactive to proactive” to “Make Knowledge Actionable for Customer Care”.",
      "between": {
        "from": "2022-01-24T16:03:30.000Z",
        "to": "2023-01-27T10:24:05.000Z"
      },
      "evidence": "https://web.archive.org/web/20230127102405/https://www.aptedge.io/",
      "evidence_kind": "internet_archive",
      "basis": "classifier",
      "topic": "https://startuphistory.org/t/repositioned"
    },
    {
      "n": 6,
      "id": "page-788bfb9d4e4b5b5a91c84d3018602de7e712ecb092bac2060fa8ae660ac9d031:05cf35c630ee12ede1a0f628b9140c40e7b633ab1981d1503fe441bcae04849a:compliance:55948c98099e52d0",
      "before_evidence": "https://web.archive.org/web/20220124160330/https://www.aptedge.io/",
      "before_evidence_kind": "internet_archive",
      "kind": "compliance",
      "label": "Compliance",
      "summary": "Now states HIPAA compliance on its homepage.",
      "between": {
        "from": "2022-01-24T16:03:30.000Z",
        "to": "2023-01-27T10:24:05.000Z"
      },
      "evidence": "https://web.archive.org/web/20230127102405/https://www.aptedge.io/",
      "evidence_kind": "internet_archive",
      "basis": "page_facts",
      "topic": "https://startuphistory.org/t/added-hipaa"
    },
    {
      "n": 7,
      "id": "page-05cf35c630ee12ede1a0f628b9140c40e7b633ab1981d1503fe441bcae04849a:dc676c1a243baf00339df1b9ef731ecb1122c1b7fc932f9f218aaf0e193084ba:customers_added:f03614926dee3ca4",
      "before_evidence": "https://web.archive.org/web/20230127102405/https://www.aptedge.io/",
      "before_evidence_kind": "internet_archive",
      "kind": "customers_added",
      "label": "New customers",
      "summary": "Added customer logos to its homepage: venafi, catchpoint, mholland, mile iq and cority.",
      "between": {
        "from": "2023-01-27T10:24:05.000Z",
        "to": "2023-08-31T14:15:07.000Z"
      },
      "evidence": "https://web.archive.org/web/20230831141507/https://www.aptedge.io/",
      "evidence_kind": "internet_archive",
      "basis": "page_facts",
      "topic": "https://startuphistory.org/t/added-customer-logos"
    },
    {
      "n": 8,
      "id": "page-dc676c1a243baf00339df1b9ef731ecb1122c1b7fc932f9f218aaf0e193084ba:1403ea7f7b48866236fcf27acdc5bbc598c2fd589ead7548a098722dbadde443:customers_added:66e90292cf0c2d6b",
      "before_evidence": "https://web.archive.org/web/20230831141507/https://www.aptedge.io/",
      "before_evidence_kind": "internet_archive",
      "kind": "customers_added",
      "label": "New customers",
      "summary": "Added customer logo to its homepage: genrative-book.",
      "between": {
        "from": "2023-08-31T14:15:07.000Z",
        "to": "2024-07-07T11:59:56.000Z"
      },
      "evidence": "https://web.archive.org/web/20240707115956/https://www.aptedge.io/",
      "evidence_kind": "internet_archive",
      "basis": "page_facts",
      "topic": "https://startuphistory.org/t/added-customer-logos"
    },
    {
      "n": 9,
      "id": "page-dc676c1a243baf00339df1b9ef731ecb1122c1b7fc932f9f218aaf0e193084ba:1403ea7f7b48866236fcf27acdc5bbc598c2fd589ead7548a098722dbadde443:headline:e53488f28bdb4e13",
      "before_evidence": "https://web.archive.org/web/20230831141507/https://www.aptedge.io/",
      "before_evidence_kind": "internet_archive",
      "kind": "headline",
      "label": "Headline",
      "summary": "Changed its homepage headline from “AnswerGPT™ Answer Engine For Customer Care” to “#1 Co-Pilot to Enable Your Support Agents”.",
      "between": {
        "from": "2023-08-31T14:15:07.000Z",
        "to": "2024-07-07T11:59:56.000Z"
      },
      "evidence": "https://web.archive.org/web/20240707115956/https://www.aptedge.io/",
      "evidence_kind": "internet_archive",
      "basis": "page_facts",
      "topic": null
    },
    {
      "n": 10,
      "id": "page-1403ea7f7b48866236fcf27acdc5bbc598c2fd589ead7548a098722dbadde443:dbe4bb9dcf9f75fc7cf06ad67ee8194a6ad584c1929ba2089fb82d3e8c9c8814:compliance:28c8f13d81f29562",
      "before_evidence": "https://web.archive.org/web/20240707115956/https://www.aptedge.io/",
      "before_evidence_kind": "internet_archive",
      "kind": "compliance",
      "label": "Compliance",
      "summary": "Now states SOC 2 compliance on its homepage.",
      "between": {
        "from": "2024-07-07T11:59:56.000Z",
        "to": "2025-01-11T16:55:44.000Z"
      },
      "evidence": "https://web.archive.org/web/20250111165544/https://aptedge.io/",
      "evidence_kind": "internet_archive",
      "basis": "page_facts",
      "topic": "https://startuphistory.org/t/added-soc-2"
    },
    {
      "n": 11,
      "id": "page-a80f5e89fa5220ccd9e4e14c68c03f6b94d7481b648e68b149b4789e60094d46:d43dca27d19bd4697e70a898c899ce4daf27431a6c983d65bae68e6c7a2fe3c5:compliance:55948c98099e52d0",
      "before_evidence": "https://web.archive.org/web/20260117154635/https://aptedge.io/",
      "before_evidence_kind": "internet_archive",
      "kind": "compliance",
      "label": "Compliance",
      "summary": "Now states HIPAA compliance on its homepage.",
      "between": {
        "from": "2026-01-17T15:46:35.000Z",
        "to": "2026-07-13T05:48:25.000Z"
      },
      "evidence": "https://web.archive.org/web/20260713054825/https://www.aptedge.io/",
      "evidence_kind": "internet_archive",
      "basis": "page_facts",
      "topic": "https://startuphistory.org/t/added-hipaa"
    }
  ],
  "update": null,
  "method": {
    "version": "messaging-v1",
    "description": "https://startuphistory.org/method"
  },
  "license": "CC-BY-4.0",
  "cite": "StartupHistory, “AptEdge” company record, https://startuphistory.org/c/aptedge.io"
}